A restaurant loses bookings that never get written down. A caterer loses events because the quote takes three days. Both are the same pattern: the enquiry arrives and the answer is late.
In hospitality AI mostly changes how fast you reply. Table bookings come in through the site and messaging apps against the real floor plan, and for catering an enquiry — headcount, date, event type, menu — turns into a quote with a per-head price in minutes instead of days. On top of that sit the questions that repeat endlessly: allergens, what is in a dish, parking, how long a date is held.
ProblemA guest calls during service, nobody picks up, the booking goes two doors down.
SolutionBookings from your site, your Google profile and messages, against the real floor plan and sitting times.
DeliveredBooking page, floor view and confirmation to the guest.
ProblemA wedding or company dinner enquiry takes an hour to price, so it gets answered tomorrow.
SolutionFrom headcount, date and chosen menu a quote comes out with a per-head price and itemised lines, ready for your edit before it goes.
DeliveredEvent form and a PDF quote generator.
ProblemQuestions about gluten, nuts or vegan options arrive daily and need an exact answer.
SolutionThe assistant answers strictly from your dish declarations — what is not recorded it does not invent, it passes to the kitchen.
DeliveredDish database with ingredients and allergens, shared by site and chat.
ProblemA visitor gets a menu they cannot read, or a translation that is funny for the wrong reason.
SolutionOne menu source publishes in Serbian, English and German, with dish descriptions a human checks once and then trusts.
DeliveredDigital menu with a QR code and prices edited in one place.
ProblemYou order too much and throw it away, or run out on a Friday night.
SolutionFrom sales by day and season comes a suggested order the head chef approves or changes.
DeliveredConsumption report and a purchase suggestion per supplier.
ProblemA Google review sits unanswered for weeks, and every future guest sees that.
SolutionA draft reply is prepared in your tone and waits for one click — a negative review always goes to you, never out automatically.
DeliveredReview inbox with suggested replies.
They look alike and they are not. A restaurant lives on repetition and on speed during service — the win is in the booking and in answering within a minute. A caterer lives on a handful of large jobs a year, where one lost quote is worth a month of restaurant turnover. So restaurants start with bookings and caterers start with quotes.
We look at how many enquiries a day arrive and through which channel — phone, Instagram, Google, the site.
A restaurant starts with bookings, a caterer with the event quote.
Built on your floor plan and your menu with real prices.
Phone bookings stay until online demonstrably handles both the rush and cancellations.
Then menus, allergens and reviews — in whichever order annoys you most.
Web shop and admin platform — orders and catalogue in one place.
A Google profile is enough for people to find you, not to choose you. The menu, prices, the room and event terms are what a guest checks before booking, and those do not fit on a profile.
Yes. The link points at the same calendar, so Instagram and site bookings appear in one place and cannot double up.
You do, through the admin. That is deliberate — menus change more often than anyone wants to wait on an agency.
It hands over. An assistant that invents what is in a dish is more dangerous than one that stays quiet, so the boundary is set strictly.