Class sign-ups without a roll call
ProblemSign-ups arrive across several WhatsApp groups, the trainer copies them into a notebook, and seventeen people turn up to a class for twelve.
SolutionSign-ups run through a timetable with a fixed number of places per session; when it fills, the next person joins a waiting list and gets the spot the moment someone cancels.
DeliveredA class timetable, a place limit and a waiting list.
A reminder before the membership lapses
ProblemA member finds out their membership expired at the door, when it is awkward for them and for the front desk.
SolutionThe system tracks the expiry date and sends a reminder earlier, while renewing is still a routine rather than a decision about whether to come back at all.
DeliveredMembership records with expiry dates and an automatic reminder.
Answers about the timetable and rules after hours
ProblemQuestions about prices, sessions and whether you need to book arrive in the evening and at weekends, when the desk is closed.
SolutionAn assistant on the site and in messages answers from your timetable and price list, and hands anything that needs a person straight over with the contact.
DeliveredAn assistant wired to the timetable, with handover where it is needed.
The member who stopped coming
ProblemA member leaving is noticed only when they fail to renew, by which point the conversation is a month late.
SolutionAttendance records surface people who suddenly stopped coming, so a call or a message lands while coming back is still easy.
DeliveredA list of members with no attendance in a chosen period, with a suggested message.